What an incredible customer experience. After four years Lisa's computer needed help and so off I went to my reservation with the genius at the Genius Bar at the Apple Store. My name was called so I approached the bar and was greeted by one of the geniuses that I have worked with before. He remembered me too, and asked what's up? I explained the problems and he took down the serial number and looked up our history. He said, "Umm...you have been in here before with this machine. A few times. More than what we like to see. Let me check on this and I will be right back."Off he went, disappearing in the back of the store. He reappeared after a few minutes and said, "We will swap it out." Before I could ask what that meant he was gone to the back room again. He then reappeared with a new computer box. He took a new machine out of the box, retreived the power cord and then grabbed a disc of the new iLife software. He then placed them on the counter and said, "Just a second I need you to sign some papers". I also had brought in my phone where I shared about dropping it the day before, and how the audio playback was not operating correctly now. He said, "We will have to swap that out too." He gave me the sheet of paper I was to initial and sign, and then gave me the new computer, charger, software, and a new phone. Next he said, "Thank you, have a great day." Done. Amazing.
As I drove away I was overcome with gladness and gratitude. I wanted to express my thanks, and I began to pray. Just then I recalled a prayer for which I have been asking of the Lord. Here is my prayer,
Change the value system I hold, where I value what you do for me or what you can give me more than I value the privilege and delight in knowing you and letting that experience radically change me. Don't allow me to justify my upside-down value system and strengthen it.
My eyes were opened to an example of how I was more grateful for the blessings than I was for the blessor. I mean I was so excited about what had just happen. I could not wait to tell someone about it. As I thought about my week, my month perhaps my year I could not think of a time I was as excited about the fact that I am forgiven. That I am at peace with God. That I know Him and that He knows me.
Tears pooled in my eyes as I could truly see what moved me to even begin to pray a prayer like the one above. I was and am truly grateful and humbled.
The new computer and phone are wonderful. So useful and fun to use. I am very grateful for them. I more grateful, however, that they helped me see the competition for my affections, and that I was able to repent and enjoy the sweet fellowship of my peace and relationship with God.
Which do you think captures your heart and attention more? Is it the blessings or the one who blesses?